Initial Contact and Verification
After receiving your referral, our intake team will reach out to you to introduce ourselves and
confirm a few details. This first step helps us verify the prescribed treatment plan, understand
any specific needs, and begin setting up your care.
Insurance Coordination
We know how important it is to feel comfortable about the financial aspects of your care. Our
insurance specialists will work directly with your insurance provider to confirm coverage, address
any prior authorization requirements, and help maximize your benefits. If any issues come up, we’ll
be your advocate, working to minimize any delays and keeping you informed along the way.
Scheduling Your Appointment Once everything is confirmed, we’ll contact you to schedule your first infusion appointment at a convenient time. We’ll also review any instructions to help you prepare, like staying hydrated and eating a light meal beforehand, so you’re as comfortable as possible on treatment day.
Pre-Appointment Support If you have questions before your appointment, our team is always here to help. We can review what to expect on the day of your infusion, discuss any pre-medications you might need, and answer questions about the treatment itself. Our goal is to make sure you feel prepared and at ease before you even step through our doors.
Arrival and Check-In
On the day of your appointment, you’ll be warmly welcomed by our staff, and we’ll guide you through
the check-in process. Our clinical team will then review your treatment plan, take your vital
signs, and answer any last-minute questions. We’re dedicated to making your experience as smooth
and supportive as possible.
By the time you start your first infusion, you’ll know exactly
what to expect and have a team here for you every step of the way. From insurance coordination to
comfort measures, we’re committed to ensuring that your care journey is both professional and
welcoming.
